If you are thinking about suicide or if you are considering taking actions that may cause harm to you or to others or if you feel that you or any other person may be in any danger or if you have any medical emergency, you must immediately call the relevant emergency service number, notify the relevant authorities, and seek immediate in person assistance. Wisdo’s website displays the suicide hotline in several prominent locations and has an index of national, regional, and state resources for mental health emergencies which we implore all users of this site to use when faced with an immediate or emergent crisis.

Please read these Rules for Using the Wisdo platform carefully ("Terms"). These Terms govern and apply to your access and use of the communication platform offered by Wisdo, a wholly owned subsidiary of Talkspace, Inc. (“we”, “our”, “us”, “Wisdo”) in connection with the online peer support and coaching services we provide via the Wisdo platform at www.wisdo.com (“Website”) and Wisdo mobile app (“App”) (all hereinafter collectively, “Wisdo” and the "Service(s)") and any information, text, graphics, photos or other materials uploaded, downloaded or appearing on the Service (collectively referred to as "Content"). By accessing or using the Service, you agree to comply with and to be bound by all of the terms and conditions described in these Terms. If you do not agree to all of these terms and conditions, you are not authorized to use the Service. The terms “you", "your,” and “yourself” refer to the individual user of the Service.

These Terms are between you and Wisdo, and not with the App Provider (such as the Apple App Store, Google Play Store, or other similar platforms) where the App is made available (each such distribution platform an "App Provider"). The App Provider has no obligation to furnish any maintenance and support services with respect to the App. Any claims, losses, liabilities, damages, costs, or expenses attributable to any failure of the App will be the sole responsibility of Wisdo.

You shall not attempt to disrupt the operation of the Service by any method, including through use of viruses, Trojan horses, worms, time bombs, keystroke logger, spyware, adware, denial of service attacks, flooding, or spamming. You shall not use the Service in any manner that could damage, disable, or impair the Service. You shall not attempt to gain unauthorized access to any user accounts or computer systems or networks, through hacking, password mining or any other means. You shall not use any robot, scraper, malicious code, or other means to access the Service for any purpose. Neither Wisdo nor its affiliates are under any obligation to respond to messages posted on the Service. You are solely responsible for the information or material you post on the Service.

If you download the App, you agree that from time to time, the software may require that you download upgrades, updates, and additional features we publish in order to improve, enhance, and further develop the software, Service, or App.

You agree to pay all fees and charges associated with your Account on a timely basis in accordance with the fee schedule, and the terms and rates published by Wisdo from time to time. Such fees and charges (including any taxes and late fees, as applicable) may be charged to the payment method you provided during the initial setup of your Account. You agree to maintain valid payment information in your Account. By providing Wisdo with payment information, you authorize Wisdo to bill and charge your credit card or other payment method.

All Content available on or through the Service is the property of Wisdo or its licensors and is protected by copyright, trademark, patent, trade secret and other intellectual property law. You agree not to reproduce, modify, retransmit, distribute, disseminate, sell, exploit, publish, broadcast, or circulate the content received through the Service to any third party. All software and accompanying documentation made available for download from the Service is the copyrighted work of Wisdo or its licensors. Any copy made of information obtained through the Service must include all applicable copyright notices.

"Wisdo" is a copyrighted term. All rights reserved. Subject to the Terms of this Agreement, Wisdo hereby grants you a limited, revocable, non-transferable, and non-exclusive license to use the software, network facilities, content, and documentation on and in the Service to the extent, and only to the extent, necessary to access and use the Service.

The inclusion of any Content on or through the Service does not constitute our endorsement, sponsorship, recommendation or encouragement to suggest, or comply with any advice, engage in any interaction, activity, transaction or dealings with any third party, or an authorization or representation of our affiliation with any third party.

Any and all communications and interactions between you and other users of the Service, and all consequences resulting from the above, are strictly between you and such third parties. Other than facilitating your interaction with other users, we are not actively involved in those communications, interactions and other dealings, between users.

ACCESS TO THE SERVICE AND THE INFORMATION CONTAINED THEREIN IS PROVIDED “AS IS” AND “AS AVAILABLE.” SOME JURISDICTIONS PROVIDE FOR CERTAIN WARRANTIES, LIKE THE IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. TO THE EXTENT PERMITTED BY LAW, WE EXCLUDE AND DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED.

WITHOUT LIMITING THE FOREGOING, WISDO DOES NOT WARRANT THAT ACCESS TO THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT DEFECTS, IF ANY, WILL BE CORRECTED. WISDO DOES NOT MAKE ANY SPECIFIC PROMISES ABOUT THE SERVICES, INCLUDING THE RELIABILITY, COMPLETENESS, SECURITY, QUALITY, ACCURACY, AVAILABILITY, OR APPLICABILITY TO YOU OF THE SERVICES. YOU EXPRESSLY AGREE THAT YOUR USE OF THE SERVICE AND YOUR RELIANCE UPON ANY OF ITS CONTENTS IS AT YOUR SOLE RISK. BY USING THE SERVICES, YOU EXPRESSLY AGREE THAT THE SERVICES DO NOT PROVIDE HEALTH OR MEDICAL ADVICE TO YOU. YOU AGREE THAT YOU ARE RESPONSIBLE FOR MAINTAINING THE CONFIDENTIALITY OF YOUR PASSWORD AND ANY OTHER SECURITY INFORMATION RELATED TO YOUR USE OF WISDO. YOU AGREE TO NOTIFY WISDO IMMEDIATELY OF ANY UNAUTHORIZED USE OF YOUR USERNAME OR PASSWORD.

YOU SHALL BE SOLELY AND FULLY RESPONSIBLE FOR ANY DAMAGE TO THE SERVICE OR ANY COMPUTER SYSTEM, ANY LOSS OF DATA, OR ANY IMPROPER USE OR DISCLOSURE OF INFORMATION ON THE SERVICE CAUSED BY YOU OR ANY PERSON USING YOUR USERNAME OR PASSWORD. WISDO CANNOT AND DOES NOT ASSUME ANY RESPONSIBILITY FOR ANY LOSS, DAMAGES OR LIABILITIES ARISING FROM THE FAILURE OF ANY TELECOMMUNICATIONS INFRASTRUCTURE, OR THE INTERNET, OR FOR YOUR MISUSE OF ANY PROTECTED HEALTH INFORMATION, ADVICE, IDEAS, INFORMATION, INSTRUCTIONS OR GUIDELINES ACCESSED THROUGH THE SERVICE.

EXCEPT WHERE PROHIBITED, WISDO WILL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES ARISING FROM YOUR USE OF THE SERVICES OR ANY THIRD PARTY’S USE OF THE SERVICES TO THE FULLEST EXTENT PERMITTED BY LAW. THESE EXCLUSIONS INCLUDE, WITHOUT LIMITATION, DAMAGES FOR LOST PROFITS, LOST DATA, COMPUTER FAILURE, OR THE VIOLATION OF YOUR RIGHTS BY ANY THIRD PARTY, EVEN IF WISDO HAS BEEN ADVISED OF THE POSSIBILITY THEREOF AND REGARDLESS OF THE LEGAL OR EQUITABLE THEORY UPON WHICH THE CLAIM IS BASED. IN THE EVENT OF ANY PROBLEM WITH THE SERVICE OR ANY OF ITS CONTENT OR IN CONNECTION WITH YOUR USE OF THE WEBSITE, APP OR SERVICES OR OTHERWISE ARISING OUT OF, OR IN RELATION TO, THESE TERMS, YOU AGREE THAT WISDO’S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL AND ANY DAMAGES, LOSSES OR CAUSES OF ACTION (WHETHER CONTRACTUAL, TORTIOUS OR OTHERWISE) SHALL BE LIMITED TO THE GREATER OF THE AMOUNT OF PAYMENT MADE BY YOU TO WISDO IN THE PAST 12 MONTHS OR $100, UNLESS OTHERWISE REQUIRED BY APPLICABLE LAW.

UNDER NO CIRCUMSTANCES SHALL WISDO, ANY WISDO LICENSOR OR SUPPLIER, OR ANY THIRD PARTY WHO PROMOTES THE SERVICE OR PROVIDES YOU WITH A LINK TO THE SERVICE BE LIABLE IN ANY WAY FOR YOUR USE OF THE SERVICE OR ANY OF ITS CONTENT, INCLUDING, BUT NOT LIMITED TO, ANY ERRORS OR OMISSIONS IN ANY CONTENT, ANY INFRINGEMENT BY ANY CONTENT OF THE INTELLECTUAL PROPERTY RIGHTS OR OTHER RIGHTS OF THIRD PARTIES, OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT.

Some jurisdictions do not allow the exclusion of certain warranties or the exclusion or limitation of liability for consequential or incidental damages, so the limitations above may not apply to you.

To the maximum extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Wisdo, its parent and affiliate companies, and their respective officers, directors, employees, agents, representatives, insurers, and assigns from any and all claims arising out of your breach of these Terms and any of your activities related to or in connection with the Services.

Any link (including a hyperlink, button, or referral device of any kind) used in the Service is provided for your use and convenience. The appearance of a link does not constitute an endorsement, recommendation, or certification by Wisdo, nor should the presence of a link in any way be construed as a suggestion that any third-party website has any relationship to Wisdo. Wisdo does not endorse the Content on any third-party websites. Wisdo is not responsible for the content of linked third-party websites or third-party advertisements and does not make any representations regarding its content or accuracy. Wisdo does not knowingly link to websites that may infringe on valid and existing trademarks, service marks, copyrights, or patents. Your use of third-party websites is at your own risk and subject to the terms and conditions of use for such websites.

The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 N. Market Blvd., Suite N 112, Sacramento, California 95834, online at www.dca.ca.gov, or by telephone at (800) 952-5210.

Wisdo has the right (but not the obligation) to refuse to provide access to the Service to any person, agency, or organization for any illegal or improper use of the service, nonpayment or other material misuse of the services. Wisdo reserves the right to change, suspend, or discontinue all or part of the Service, temporarily or permanently, without prior notice.

Wisdo provides multiple support options to assist you in navigating the Wisdo platform and the services we provide (“Support”). Any requests for Support may be submitted to Wisdo via an online webform available on our website. If additional Support is required, you will have the option to follow-up with Wisdo by telephone or online support chat. In connection with your request for Support you must reasonably cooperate with Wisdo to facilitate any troubleshooting required.

You should limit personal information shared within these systems to a minimum. Please be advised that any information shared in requests for Support may be accessed by individuals providing support services, including those through a third-party support ticketing system. Therefore, you should not include credit card information or other sensitive information in your email or online correspondence with Wisdo. Please be further advised that any requests for Support should not include requests for medical advice. Under no circumstances should the comments received in a support response be considered medical care. If you are in a life threatening situation - don’t use this site. Call 988 or use these resources to get immediate help.

Please be advised that by registering for, accessing and/or using Support, you accept and agree to be bound by Wisdo’s terms of use and agree that Wisdo will store information relating to any Support request messages using a third-party support ticketing system. Be further advised that when you submit a request for Support, Wisdo may access your User Account.

To redeem your coupon or voucher code, you must provide Wisdo with the requested coupon or voucher information. Promotional offers may not be combined with other promotional offers associated with any account that you own, unless otherwise expressly permitted in the applicable terms associated with each promotional offer (“Promotional Terms”). Wisdo reserves the right, in its sole and absolute discretion, to determine your eligibility for any promotional offer pursuant to the applicable Promotional Terms. Wisdo reserves the right to change, amend and alter then-current promotional offers or Promotional Terms as well as institute new promotional offers, from time to time and at any time, in its sole and absolute discretion. Wisdo does not guarantee that any promotional offers are or will be available to you at all, or in connection with any services desired by you.

Users who are not provided access through Sponsored Access are granted a limited free access period of sixty (60) days (the “Free Access Period”), beginning on the date of account creation or first use of the Service. Following the Free Access Period, continued access to the Service requires an active Individual Subscription. If no active Individual Subscription is maintained after the Free Access Period, access to the Service will be fully restricted, and the user may be unable to access their account, Content, or any features of the Service. No grace period applies. Without limitation, any attempt by You to receive more than one Trial Subscription, such as by creating alternate accounts, will be considered a material breach of these Terms.

Refunds and cancellations for purchases made through third-party platforms (such as the Apple App Store or Google Play) are subject to the terms and policies of those platforms, and Wisdo is not responsible for their practices.

Except as prohibited under applicable law, Wisdo may at its sole discretion provide a full, partial, or pro-rated refund for services rendered.

You may only edit or remove Content you posted in accordance with our Content-posting procedures for the Service.

We may, at any time, and without prior notice, modify such procedures. Any requests to remove Content from the Service that purportedly infringes or violates copyrights must be made in accordance with our Content Removal Policy, which is incorporated in these Terms by reference. Requests you submit to remove Content from the Service will be performed at Wisdo’s sole discretion and evaluated in light of the privacy-related consents you have given through our Privacy Policy.

US Users:You agree that any dispute or claim arising out of your use of the Services, including any dispute or claim as to the application, enforceability, scope, or interpretation of these Terms or this agreement to arbitrate, will be resolved by binding arbitration, rather than in court, except that you may assert claims in small claims court if your claims qualify. The Federal Arbitration Act and federal arbitration law apply to these Terms.

There is no judge or jury in arbitration, and court review of an arbitration award is limited. However, an arbitrator can award on an individual basis the same damages and relief as a court (including injunctive and declaratory relief, or statutory damages), and must follow these Terms.

Arbitration shall be administered by the Judicial Arbitration and Mediation Services, Inc. (“JAMS”), pursuant to the most-current JAMS Comprehensive Arbitration Rules & Procedures, and conducted by a single, neutral arbitrator. Arbitration will take place by phone or videoconference, unless an in-person hearing is requested by either party. In that case, the hearing will take place in the state where you reside. To the extent this agreement to arbitrate conflicts with the JAMS Policy on Consumer Arbitrations Pursuant to Pre-Dispute Clauses Minimum Standards of Procedural Fairness (the “Minimum Standards”), the Minimum Standards in that regard will apply.Disputes may also be referred to another arbitration organization if you and Wisdo agree in writing, or to an arbitrator appointed pursuant to Section 5 of the Federal Arbitration Act.

YOU AND WISDO EACH AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, GROUP, COLLECTIVE OR REPRESENTATIVE ACTION. IF FOR ANY REASON A CLAIM PROCEEDS IN COURT RATHER THAN IN ARBITRATION, YOU AND WISDO EACH WAIVE ANY RIGHT TO A JURY TRIAL. YOU AND WISDO ALSO BOTH AGREE THAT NOTWITHSTANDING OUR AGREEMENT TO ONLY ARBITRATE DISPUTES AS STATED ABOVE, YOU OR WE MAY BRING SUIT IN COURT TO ENJOIN INFRINGEMENT OR OTHER MISUSE OF INTELLECTUAL PROPERTY RIGHTS.

If this arbitration provision is found to be null and void, then all disputes arising under the Terms between us will be subject to the jurisdiction of the state and federal courts located in New York City, New York, and you and we hereby submit to the personal jurisdiction and venue of these courts. You and Wisdo agree that if for any reason a dispute proceeds in court rather than arbitration: (1) you and Wisdo waive any right to a jury trial; (2) the dispute will proceed solely on an individual, non-class, non-representative basis; and (3) neither you nor Wisdo may be a class representative or class member or otherwise participate in any class, representative, consolidated, or private attorney general proceeding.

This agreement to arbitrate will not preclude you or Wisdo from seeking provisional remedies in aid of arbitration, including without limitation orders to stay a court action, compel arbitration or confirm an arbitral award, from a court of competent jurisdiction. Furthermore, this agreement to arbitrate will not preclude you or Wisdo from (i) applying to the appropriate court of competent jurisdiction for a temporary restraining order, preliminary injunction, or other interim or conservatory relief, as necessary, or (ii) seeking relief in any state or federal court for disputes related to a violation or possible violation of Wisdo’s intellectual property rights.

Thirty-Day Right to Opt Out: You have the right to opt out and not be bound by the arbitration- and class-action-waiver provisions set forth in this section by sending written notice of your decision to opt out to the following address: legal@wisdo.com. The notice must be sent within 30 days of registering to use the Services; otherwise, you shall be bound to arbitrate disputes according to these Terms. If you opt out of these arbitration provisions, Wisdo also will not be bound by them. In addition, if you elect to opt out of these arbitration provisions, Wisdo may terminate your use of the Services.

These Terms are governed by the laws of the State of Delaware, without regard to any conflict of laws, rules or principles.

THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THE SITE MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. WISDO MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE SITE AT ANY TIME. WISDO AND/OR ITS SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, AND ACCURACY OF THE INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS CONTAINED ON THE SITE FOR ANY PURPOSE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS ARE PROVIDED "AS IS'' WITHOUT WARRANTY OR CONDITION OF ANY KIND.

Non-US Users:
The Terms and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with the Terms or their subject matter or formation or the use of the Services shall be governed by and construed in accordance with the laws of England and Wales, subject only to mandatory provisions of consumer law in the country in which you reside.

You agree that the courts of the country in which you reside shall have non-exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with the Services, the Terms or their subject matter or formation. Alternatively, if you are located in the EU you may raise the dispute with an alternative dispute resolution body via the EU Commission's Online Dispute Resolution Body.

Wisdo’s failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. Notices required to be given to you by Wisdo may be delivered by electronic mail to the address provided during the creation of your Account. These Terms constitute the entire agreement between Wisdo and yourself regarding the Service and supersede and replace any prior agreements you and Wisdo might have regarding the Service except as otherwise provided. Wisdo may revise these Terms from time to time without notice to you, except for material changes. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms except as otherwise provided. We encourage you to read the Terms periodically.

These Terms of Use were last updated on May 14, 2026 and are deemed effective as amended as of this date.